We are currently seeking dynamic and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be the first point of contact for our clients, delivering outstanding service and support. This is a full-time position based at our company headquarters.
Responsibilities:
Provide exceptional customer service through various channels, including phone, email, and live chat.
Address customer inquiries, concerns, and requests promptly and professionally.
Resolve customer issues by providing appropriate solutions and alternatives.
Maintain accurate records of customer interactions and transactions.
Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.
Stay up to date with product knowledge and industry trends to better assist customers.
Identify and recommend process improvements to enhance the customer experience.
Contribute to a positive and supportive team environment.
Requirements:
Previous experience in customer service or a related role.
Excellent communication skills, both written and verbal.
Empathy and patience when dealing with customer inquiries and concerns.
Strong problem-solving and decision-making abilities.
Ability to multitask, prioritize, and manage time effectively.
Proficient computer skills and familiarity with customer service software and tools.
Positive attitude and ability to work collaboratively in a team environment.
Job Type: Full-time
Pay: $14.81 - $17.84 per hour
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
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